Rethinking public service delivery: managing with external providers

Public services are increasingly delivered through many forms of 'external' service-provision such as contracting, partnering and regulation. This new textassesses when and how public sector organizations might better draw on the work of these external parties and examines the wider implications for public leadership and management. INDICE: Introduction .Mapping The Changing Shape of Public Service Delivery.Benefits and Costs: What Government Organizations Seek From External Providers. Motivations and Mechanisms: What External Providers Seek From Government Organizations.Outsourcing and Contracting to Other Organizations .Partnering and Collaboration with other organizations .Calling on Volunteers .Regulatees asContributors to Social Outcomes .Clients as Co-producers .Managing in Multi-Party Networks of Providers .A Contingency Framework for Decisions about Externalization .Organizational Capabilities for Managing External Provision .Conclusion.

• ISBN: 978-0-230-23794-0
• Editorial: Palgrave Macmillan
• Encuadernacion: Cartoné
• Páginas: 288
• Fecha Publicación: 22/06/2012
• Nº Volúmenes: 1
• Idioma: Desconocido