Combining a spiritual, empathetic approach to patients with practical clinical scenarios and techniques, this user-friendly resource is your key to understanding and applying the basic concepts of therapeutic communication. It provides comprehensive, step-by-step guidelines for establishing patient relationships, accompanied by unique artistic features that go beyond the clinical setting and help you connect more effectively with patients and ensure better clinical outcomes. INDICE: PART 1: Getting Started: Basic Communication Competence1. Responsible, Assertive Care Communication in Nursing2. The Client-Nurse Relationship: A Helping Relationship3. Solving Problems Together4. Understanding Each Other:Communication and Culture5. Working Together in Groups6. Electronic CommunicationPART 2: Building Relationships7. Warmth8. Respect9. Genuineness10. Empathy11. Self Disclosure12. Specificity13. Asking Questions14. Expressing Opinions15. Humor16. SpiritualityPART 3: Building Confidence17. Requesting Support18. Overcoming Evaluation Anxiety19. Feedback20. Relaxation21. Imagery22. Positive Self-TalkPART 4: Meeting Challenges23. Confrontation24. Refusing Unreasonable Requests25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues27. Communicating Assertively and Responsibly with Unpopular Clients
- ISBN: 978-0-323-08334-8
- Editorial: Mosby-Elsevier
- Encuadernacion: Rústica
- Páginas: 368
- Fecha Publicación: 04/01/2012
- Nº Volúmenes: 1
- Idioma: Inglés