Building on knowledge: a knowledge management toolkit for the construction industry

This manual for professional practices in the construction industry on how toset up and implement a knowledge management strategy covers the techniques oflearning and knowledge sharing most relevant in design practices. The complex, IT-based solutions, bought off-the-shelf at high cost often fail. The emphasis is on people-centred techniques, which understand and meet real business knowledge needs and fit in with the organisational culture. INDICE: Preface .Part I Foundations.1 Introduction.Paradoxical professionals.New context, new issues.What is in this book.2 Knowledge at Work .How we learn.What makes an expert.Varieties of knowledge.Putting the pieces together.3 Strategic Frameworks.Starting points.Frameworks for thinking.Finding conviction.4 The Challenges of Change.Why initiatives fail.Difficulty is normal.5 Leadership and Other Roles.Action starts where the buck stops.Practical leadership.Other roles.Knowledge-conscious management.6 Knowledge Audit and Beyond.Finding square one.Audit techniques.From audit to action plan.Putting plans into practice.Part 2 Tools s not what you know .Help from IT.Designing networking tools.9 Learning from Peers.See one, do one, teach one.Mentoring in different contexts.10 Learning from Practice.Practice: the invisible lab and unsung teacher.Windows of opportunity.Foresight: learning from invention.Hindsight: learning from mistakes and success.Choosing cases.11 Communities of Practice.Encouraging enthusiasts.Creating communities.12 Organisational Memory.The indispensability of writing.Deciding what to record, and how.Capturing knowledge.Documentingknowledge.Software frameworks.13 Personal Knowledge Management.Equipment for the mind gym.Developing personal expertise.Building a bionic memory.14 Synergies.IT-enabled synergies.Creating and sharing knowledge.Multiple synergies.Part3 Knowledge Management in Practice.15 Introduction to the Case Studies.16 Aedas.17 Arup.18 Broadway Malyan.19 Buro Happold.20 ECA.21 FCB.22 PandP.23 Whitbybird.24 WSP.25 Foresight and Hindsight.Epilogue: Where Next for Knowledge Management? .Further reading

• ISBN: 978-1-4051-4709-5
• Editorial: BLACKWELL SCIENTIFIC PUBLICA-
• Encuadernacion: Rústica
• Páginas: 320
• Fecha Publicación: 19/09/2008
• Nº Volúmenes: 1
• Idioma: Inglés