Modernizing processes in public administrations: process management in the age of e-Government and new public management

In this monograph, a new process modelling approach for the public sector is described: the PICTURE method. The approach takes into account the specific characteristics of public administrations. Hence several advantages are derived:increased modelling speed, improved user acceptance and enhanced analysis capabilities. Easy and pragmatic modelling approach for the public sector: the PICTURE-Method. Step-by-step procedural model for applying the PICTURE-Method. Numerouspractical examples from the public sector. INDICE: 1 Process-Oriented Administration Modernisation. - 2 Process Modelling as an Instrument of Administration Modernisation. - 3 Process Modelling with the PICTURE Method. - 4 Guideline for Using the PICTURE Method. - 5 Application Areas for PICTURE. – Bibliography. – Index. - Authors.

• ISBN: 978-3-642-21355-7
• Editorial: Springer Berlin Heidelberg
• Encuadernacion: Cartoné
• Páginas: 336
• Fecha Publicación: 01/07/2011
• Nº Volúmenes: 1
• Idioma: Inglés