Fulfil your workplace potential with this indispensable handbook.Written by ateam of experts, Business Skills All-in-One For Dummies is your complete guide to perfecting your communication, management and organizational skills. Inside you'll find simple techniques for improving your performance at work - everything from presentation skills, project management, persuading and influencing people, motivating (yourself and others!), managing your workload, managing a team and much more. No other book offers you this much in one volume. It's like having a whole team of business, communication and management experts sitting on your bookshelf...but much less crowded!Inside you'll find 4 books in 1:Book I: Communicating Effectively (covering communication, presentations, bodylanguage, confidence, persuasion & influence)Book II: Building Your Commercial Acumen (covering accounting and budgeting, technology, selling, negotiation)Book III: Managing and Leading Others (recruiting, working in teams and groups, dealing with ethics and office politics, coaching, leadership)Book IV: Increasing Productivity and Performance (time management, project management, achieving goals, motivation, managing stress, organising time, managing meetings and dealing with emails). INDICE: Introduction 1Book I: Communicating Effectively 5Chapter 1: Creating Rapport 7Chapter 2: Seeing, Hearing, and Feeling Your Way to Better Communication 21Chapter 3: Pushing the Communication Buttons 35Chapter 4: Exploring Body Language 47Chapter 5: Demonstrating Confi dence in the Workplace 67Chapter6: Asking the Right Questions and Listening with Intent 87Chapter 7: Gearing Your Approach to Your Audience: Understanding Different Decision-Making Styles103Chapter 8: Getting Ready to Make a Presentation 127Chapter 9: Using Great Visual Aids in Your Presentations 137Chapter 10: Negotiating Powerfully from the Outset 153Book II: Building Your Commercial Acumen 167Chapter 1: Get the Right People on Board: Making the Million-Pound Decision 169Chapter 2: Feeling Confident with Accounting and Budgeting 185Chapter 3: Harnessing the Power of Technology 211Chapter 4: The Seven-Step Selling Cycle 221Chapter 5: Easing IntoChange 231Chapter 6: Dealing with Risk and Uncertainty in Key Projects 251Book III: Managing and Leading Others 271Chapter 1: Working Together in Teams andGroups 273Chapter 2: Tapping into Passion and Purpose 285Chapter 3: Tuning into Values 301Chapter 4: Managing Emotional States 311Chapter 5: Strengthening Relationships in Tough Times 323Chapter 6: Dealing with Ethics and Office Politics 339Chapter 7: Coaching through Confl ict 359Chapter 8: Becoming an Engaging Leader 371Book IV: Increasing Productivity and Performance 391Chapter 1: Leading People to Peak Performance 393Chapter 2: Making Goals Come Alive 407Chapter 3: Being an Expert at Performance Appraisal and Management 421Chapter 4: Project Management: The Key to Achieving Results 437Chapter 5: Looking at StaffResources on Projects 449Chapter 6: Finding Your Motivation 471Chapter 7: Relax, it's Only Work! Stress in the Workplace 481Chapter 8: Getting Things Done with the Help of Others 501Chapter 9: Perfecting the Art of Delegation 521Chapter 10: Organising Your Time and Your Tasks 529Chapter 11: Making the Most of Meetings 551Chapter 12: Dealing with Your Emails 559Index 567
- ISBN: 978-1-119-94162-0
- Editorial: John Wiley & Sons
- Encuadernacion: Rústica
- Páginas: 616
- Fecha Publicación: 05/03/2012
- Nº Volúmenes: 1
- Idioma: Inglés