BSAVA manual of small animal practice management and development

This brand new manual will provide a daily reference book for veterinary surgeons and managers in practice, to aid with all aspects of the organisation anddelivery of clinical veterinary care in companion animal practice. It will also be a useful resource for current and aspiring practice owners, veterinary nurses and vet and VN students. INDICE: ForewordPreface1 Managing the planning and construction processJimWishart2 Plant and systemsJim Wishart3 Floor plans, design and maintenanceJimWishart4 IT and telecommunicationsChris Beesley and Wayne Smith-Gillard5 Reception and client areasPeter Hundepool and Alison Lambert6 Consulting areaPam Mosedale7 Wards and in-patient areasDebbie Roberts8 Surgical and preparation areasAmy Bowcott9 DentistryAmy Bowcott10 EndoscopyPhilip Lhermette11 ECGStephen Collins12 UltrasonographyPhilip Lhermette13 RadiographyVictoria Johnson14 LaboratoryRoger Powell15 Managing the practice dispensaryPam Mosedale16 Offices and staff accommodationRita Dingwall17 CommunicationChristine McGrath and Geoff Little18 Leadership and self-managementCaroline Bäck19 Managing peopleMaggie Shilcock20 Employment lawMargaret Keane21 Ethics of professional practice managementBob Moore22 Health and safetyMark Enright and Alison Clark23 Strategy andplanningPippa Reffold24 FinanceAndy Moore25 Marketing and BrandingHelen Kington, Marion Chapman, Carole Clarke and Susan Beesley26 Service qualityCaroline Back27 The customer experienceAlison Lambert28 Clinical effectivenessBradley VinerIndex

• ISBN: 978-1-905319-40-4
• Editorial: British Small Animal Veterinay Ass.
• Encuadernacion: Rústica
• Páginas: 320
• Fecha Publicación: 22/06/2012
• Nº Volúmenes: 1
• Idioma: Inglés