Performance information in the public sector: how it is used

Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector. WOUTER VAN DOOREN is Assistant Professor in the Department of Political Science at the University of Antwerp, Belgium, and Research Fellow at the PublicManagement Institute of the Katholieke Universiteit Leuven, Belgium. STEVEN VAN DE WALLE is Associate Professor in the Department of Public Administration,Erasmus University Rotterdam, the Netherlands. INDICE: Introduction: Using Public Sector Performance Information; 'S.Van de Walle' & 'W.Van Dooren' - PART I: BUREAUCRACY - Nothing New Under the Sun? Change and Continuity in the 20th Century Performance Movements; 'W.Van Dooren' - Advocacy and Learning: An Interactive-Dialogue Approach to Performance Information Use; 'D.Moynihan' - Performance Information and Performance Steering:Integrated System or Loose Coupling?; 'P.Lægreid, P.G.Roness' & 'K.Rubecksen'- Performance Measurement beyond Instrumental Use; 'P.de Lancer Julnes' - Comparing Performance across Public Sectors; 'G.Bouckaert '& 'J.Halligan' - Hitting the Target and Missing the Point? Developing an Understanding of Organizational Gaming; 'Z.Radnor' - Performance Management Systems: Providing Accountability and Challenging Collaboration; 'K.G.Denhardt' & 'M.P.Aristigueta' - PART II: POLITICS AND SOCIETY - Determinants of Performance Information Utilizationin Political Decision Making; 'J.Askim - 'UK Parliamentary Scrutiny of PublicService Agreements: A Challenge too Far?; 'C.Johnson' & 'C.Talbot' - Performance Information and Educational Policy Making; 'Å.Johnsen' - Rational, Political and Cultural Uses of Performance Monitors: The Case of the Dutch Urban Policy; 'D.de Kool' - Reporting Public Performance Information: The Promise and Challenges of Citizen Involvement; 'A.T-K.Ho' - Publishing Performance Information: An Illusion of Control?; 'S.Van de Walle' & 'A.Roberts' - Epilogue: The Many Faces of Use; 'H.Hatry' -

• ISBN: 978-0-230-30912-8
• Editorial: Palgrave MacM
• Encuadernacion: Rústica
• Fecha Publicación: 19/08/2011
• Nº Volúmenes: 1
• Idioma: Inglés