Results that matter: improving communities by engaging citizens, measuring performance, and getting things done

Today's communitieswhether they are currently strong, or struggling to surviveface difficult challenges if they want to be tomorrow's healthy, vibrant communities. The challenge for leaders and citizens of modern communities is not just to solve specific problems today. Their real challenge is to keep learningfrom their experience so they can keep improving their communities tomorrow. Results That Matter will provide a new governance framework for using valuabletools of community improvementespecially performance measurement and citizen engagementto empower communities to achieve the outcomes their citizens most desire. Government and nonprofit managers will learn how to combine these toolsin new ways, not only to achieve one-time improvement of their organizations and communities, but to foster continual community renewal and improvement. The benefits and practicality of the framework and related practices will be reinforced by case examples from 25 communities across the country. The book willoffer 'how to' guidance to public and nonprofit managers, including promisingpractices for effective communities, and new roles for citizens, community leaders, and managers. INDICE: Preface ix Acknowledgments xxi The Authors xxv 1 Engaging Citizens, Measuring Results, Getting Things Done 1 2 Citizens Many Roles in Community Problem Solving 17 3 Organizations Managing for Results 49 4 Citizens Reachingfor Results I: Key Ideas, Strategic Issues, and the First Three Case Examples76 5 Citizens Reaching for Results II: To Improve the Quality of Life in Their Region 102 6 Communities Governing for Results I: An Introduction to the Practice and to Interpreting the Case Examples 123 7 Communities Governing for Results II: Local Governments Engage Citizens in Results-Based Systems 139 8 Communities Governing for Results III: Citizens Engaged in Results-Based Nonprofit Community Development 171 9 More Ideas for Making It Happen 191 Notes 224 Index 237

• ISBN: 978-1-118-19344-0
• Editorial: John Wiley & Sons
• Encuadernacion: Rústica
• Páginas: 272
• Fecha Publicación: 03/10/2011
• Nº Volúmenes: 1
• Idioma: Inglés