This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements, Basel II, scorecard and portfoliomonitoring. INDICE: Consumer Credit Management: An Introduction Organizational MattersMarketing Predicting Consumer Behaviour Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Funding and Provision Capital Requirements Appendix A: Predictive Models of Consumer Behaviour Appendix B: Scorecard and Portfolio Monitoring Appendix C. US and UK Legislation Appendix D: Recommended Reading Bibliography Index
- ISBN: 978-0-230-23830-5
- Editorial: Palgrave Macmillan
- Encuadernacion: Cartoné
- Páginas: 280
- Fecha Publicación: 09/04/2010
- Nº Volúmenes: 1
- Idioma: Inglés