Knowledge automation: how to implement decision management in business processes

A proven decision management methodology for increased profits and lowered risks Automating Decisions in Business Processes describes a simple but comprehensive methodology for decision management projects, which use business rules and predictive analytics to optimize and automate small, high-volume business decisions. It includes Decision Requirements Analysis (DRA), a new method for taking the crucial first step in any IT project to implement decision management: defining a set of business decisions and identifying all the information--business knowledge and data--required to make those decisions. Describes all the stages in automating business processes, from business process modeling downto the implementation of decision services Addresses how to use business rules and predictive analytics to optimize and automate small, high-volume business decisions Proposes a simple 'top-down' method for defining decision requirements and representing them in a single diagram Shows how clear requirements can allow decision management projects to be run with reduced risk and increasedprofit Nontechnical and accessible, Automating Decisions in Business Processes reveals how DRA is destined to become a standard technique in the business analysis and project management toolbox. INDICE : Foreword Preface Acknowledgments Chapter 1: The Value of Knowledge The Economics of Knowledge The Knowledgeable Business Notes Chapter 2: Decisions in the Business Process Business Process Modeling Decision Points and Decision Services Redesigning Process Decisions Originations Process Template Approaches to Process Design Notes Chapter 3: Encapsulating Knowledge in DecisionServices Business Rules Algorithms Predictive Analytics Putting It All Together Notes Chapter 4: Decision Requirements Analysis Principles Decision Requirements Diagram DRAW Notes Chapter 5: Using DRA in Decision Automation Projects DRA in Project Management DRA in Knowledge Discovery DRA in Design DRA in Implementation The Knowledge Production Line Notes Chapter 6: Common Decision Patterns Implementation Types Collaborative Decision-Making Conclusion Glossary Suggested Reading About the Author Index

• ISBN: 978-1-118-09476-1
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 208
• Fecha Publicación: 14/03/2012
• Nº Volúmenes: 1
• Idioma: Inglés