Business process mapping workbook: improving customer satisfaction
Jacka, J. Mike
Keller, Paulette J.
44,39 €(IVA inc.)
This workbook provides a case study approach to business process mapping. It guides the user through the various steps involved in performing a business process map. It also includes checklists and numerous examples. A comparison completed case study will be included that shows how the process mapping was actually performed.
- ISBN: 978-0-470-44628-7
- Editorial: John Wiley & Sons
- Encuadernacion: Rústica
- Páginas: 253
- Fecha Publicación: 15/07/2009
- Nº Volúmenes: 1
- Idioma: Inglés