Mastering organizational knowledge flow: how to make knowledge sharing work

While there are a number of existing books around knowledge management, most of them look at it from a technical point of view. What is new in this book isthat the author looks at it in a holistic way, putting the proper emphasis onnon-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused, and therefore burned-out term ‘knowledge management’ (arguing that knowledge is not directly manageable), to the better suited term ‘knowledge flow management.’ This book provides examples and case studies from real experience with SAS knowledge management initiatives. This book is broken down into four major parts. Part One, Introduction: Terminology and Definitions, KM vs. KFM, Taking a holistic view; Part Two, Success Factorsand Traps: Culture and Trust, Motivation, Passionate Initiative Support, Multiple Drivers, Project vs. Initiative, The Technology Trap, Pointers to the onewho knows, Go global - The power of scaling, Knowledge is Power - how long?, Sharing Knowledge is effort, Less can be more, Internal Marketing - The myth of build it and they'll come, I need two more weeks, The Time to Market Issue, Measure to get what you want, Legal limitations, Case Study - ToolPool; Part Three, Where to Start: Big Bang or Small, Intelligently networked systems, Who does it?, Roles, Knowledge Intermediaries, Tools - not only technology, CoPs, Skills Management, ‘Knowledge Bases’, Portals, Open Space - Knowledge Cafes, Search, Knowledge transfer sessions, Peer Assist, Unconferences, Analyze your Initiative, What if your Knowledge takes a walk?; Part Four, Outlook: Who should worry about KFM, The role of Web2.0++,What about 2020?Frank Leistner (Zurich, Switzerland), Chief Knowledge Officer at SAS Institute, is responsible for driving internal Knowledge Management within SAS via worldwide initiatives. Before coming to SAS, he worked for Siemens-Nixdorf in a United States-Germany liaison role. Mr. Leistner holds an M.S. in Computer Science from the State University of New York at Albany in the United States and aDipl. Inf. in Computer Science from Technical University Carolo-Wilhemina in Brunswick, Germany. He has been driving worldwide knowledge management initiatives within SAS since 1997 and worked with the IBM Institute for Knowledge Management from 1999 to 2003. He was a member of the Harvard Learning InnovationsLaboratory roundtable from 2003 to 2007 and has been participating in the Babson Working Knowledge Program since 2006.

• ISBN: 978-0-470-55990-1
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 208
• Fecha Publicación: 07/04/2010
• Nº Volúmenes: 1
• Idioma: Inglés