Although speech is the most natural form of communication between humans, using speech to communicate with machines is anything but natural. Drawing from psychology, human-computer interaction, linguistics, and communication theory, this book provides a comprehensive yet concise survey of practical speech userinterface design. The text presents research and practice-based guidance for the development of usable speech user interfaces, such as the interactive voice response applications designed to provide phone-based call routing and self-service. The author, a leading human factors engineer, covers both high- and low-level decisions and also includes VoiceXML code examples.
- ISBN: 978-1-4398-1584-7
- Editorial: CRC Press
- Encuadernacion: Cartoné
- Páginas: 352
- Fecha Publicación: 13/12/2010
- Nº Volúmenes: 1
- Idioma: Inglés