Devised to help those organizations who are dependent on the accumulated knowledge of stakeholders, this book details a proactive approach to knowledge retention. Written by one of the most sought after knowledge management experts, this text explains how to identify at risk knowledge areas, and then demonstrates how to keep those areas from becoming knowledge vacuums. The text cites case studies from two organizations that have become models for knowledge retention. INDICE: Setting the Stage. Determining Critical ‘At Risk’ Knowledge. Easy-to-Accomplish Knowledge Retention Techniques. Developing a Knowledge RetentionFramework. Knowledge Retention: Learning from Others. Calculating the Loss ofKnowledge. Using Organizational Network Analysis to Inform Knowledge Retention Efforts. Case Study: Knowledge Harvesting During the Big Crew Change. The Aerospace Corporate Case Study. Knowledge Retention: The Future
- ISBN: 978-1-4200-6465-0
- Editorial: CRC Press
- Encuadernacion: Cartoné
- Páginas: 201
- Fecha Publicación: 01/08/2008
- Nº Volúmenes: 1
- Idioma: Inglés