As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives onthe nature and theory of service, on current research and practice in design,operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Approaches Service Science as a coherent discipline and as a family of research programs, ina full-length research article format Provides a compendium of perspectives from engineering, science, business and legal, both academic and practical Includes contributions from an acclaimed pool of experts from industry and academia INDICE: Carl J. Schramm, Kauffman Foundation.- William J. Baumol, Princeton University and New York University.- Richard B. Chase, University of Southern California.- Scott E. Sampson, Brigham Young University.- Richard Metters, Emory University.- John R. Bryson, University of Birmingham, UK.- Peter W. Daniels, University of Birmingham, UK.- Michael Gorman, University of Virginia.- Stephen L. Vargo, University of Hawaii.- Robert F. Lusch, University of Arizona.- Melissa A. Akaka, University of Hawaii.- Mary Jo Bitner, Arizona State University.- Valarie Zeithaml, University of North Carolina.- Dwayne D. Gremler, Bowling Green State University.- James L. Heskett, Harvard University.- W. EarlSasser, Jr., Harvard University.- Benjamin Schneider, University of Maryland.- David E. Bowen, Thunderbird University.- Roland T. Rust, University of Maryland.- Gaurav Bhalla, University of Maryland.- Robert J. Glushko, University ofCalifornia, Berkeley.- Eng K. Chew, University of Technology, Sydney.- Gerhard Gudergan, Aachen University.- Susanne Glissmann, IBM.- Jorge Sanz, IBM.- John Bailey.- Jeannette Blomberg.- Shelley Evenson, Carnegie-Mellon University.- Uday S. Karmarkar, University of California, Los Angeles.- Aleksandra Mojsilovic, IBM.- Daniel Connors, IBM.- William B. Rouse, Georgia Institute of Technology.- Rahul C. Basole, Georgia Institute of Technology.- Rogelio Oliva, Texas A & M University.- John D. Sterman, Massachusetts Institute of Technology.- Guruduth Banavar, IBM India.- Alan Hartman, IBM India.- Lakshmish Ramaswamy,University of Georgia.- Anatoly Zherebtsov, XJ Technologies, Russia.- Ian Miles, University of Manchester, UK.- Faridah Djellal, CNRS.- Faïz Gallouj, CNRS.- Bo Edvardsson, CTF Service Research Center, Sweden.- Anders Gustafsson, CTF Service Research Center, Sweden.- Per Kristensson, CTF Service Research Center, Sweden.- Lars Witell, CTF Service Research Center, Sweden.- Henry Chesbrough, University of California, Berkeley.- Andrew Davies, Imperial College of London, UK.- Pamela Samuelson, University of California, Berkeley.- Evert Gummesson, Stockholm University.- Ray P. Fisk, Texas State University.- Steve J. Grove, Clemson University.- Guangjie Ren, University of Cambridge, UK.- Michael Gregory, University of Cambridge, UK.- Kazuyoshi Hidaka, IBM Tokyo.- Linda Macaulay, University of Manchester, UK.- Claire Moxham, University of Manchester, UK.- Barbara Jones, University of Manchester, UK.
- ISBN: 978-1-4419-1627-3
- Editorial: Springer
- Encuadernacion: Cartoné
- Páginas: 750
- Fecha Publicación: 01/02/2010
- Nº Volúmenes: 1
- Idioma: Inglés