Hire the american dream: how to build your minimum wage workforce into a high-performance, customer-focused team

What kind of fast food manager is so inspiring that his employees name their children after him? Dave Melton is a Domino's Pizza franchise owner in NYC whohas had zero turnover among his store managers in the past six years in an industry where the average annual turnover is 50%. Most of Dave's managers were recent immigrants to America when he gave them jobs as pizza deliverymen making minimum wage; each of them now earns $60,000-$80,000 a year. Two of Melton'semployees have gone on to become multimillionaire Domino's franchise owners. In the tradition of Hug Your Customers, this book by an inspiring small business owner explains how any owner or supervisor can teach minimum-wage workers the basics of customer service, teamwork, and pay-for-performance so that they become long-term, high-performing contributors. Melton's management principlesinclude: teach philosophy and opportunity first create a common language of incentives and rewards I'm not your boss -- the customer is accommodate the special needs of your employees, and they'll reward you with loyalty and more

• ISBN: 978-0-470-43828-2
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 224
• Fecha Publicación: 29/04/2009
• Nº Volúmenes: 1
• Idioma: Inglés