ITIL Intermediate Certification Companion Study Guide: Service Lifecycle Exams

Complete, detailed preparation for the Intermediate Lifecycle exam ITIL Intermediate Certification Lifecycle Companion Study Guide is the ultimate supporting guide to the Intermediate Lifecycle exams, with full coverage of all exam objectives. Using clear and concise language, this useful companion guides you through each area of the Lifecycle syllabus and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real–life scenarios, helping you realize the importance of what you?re learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no–nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real–life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate Lifecycle exam expects you to demonstrate thorough knowledge of the concepts, processes, and functions related to Lifestyle and Capability. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Intermediate Certification Lifecycle Companion Study Guide is an invaluably effective tool.

• ISBN: 978-1-119-01221-4
• Editorial: John Wiley & Sons
• Encuadernacion: Rústica
• Páginas: 312
• Fecha Publicación: 11/03/2016
• Nº Volúmenes: 1
• Idioma: Inglés