This is a completely revised version of a very successful text first published in 2001. It incorporates the author`s rich experience (at both the micro and macro levels) in the actual implementation of TQM in various educational institutions. He has deftly adapted the TQM philosophy and methodology—which originated in industry—to suit education, and anchored it in the Indian cultural ethos. INDICE: Foreword Ravindra H Dave - Ravindra H DavePrefaceQuality in EducationTQM: Educational ApplicationsSystems Thinking and Organizational Micro-AnalysisPercener Focus: Involving AllAssessment of InstitutionsParticipative Management and Team-BuildingHuman Resource Development for Quality InstitutionsDecision-Making for Quality ManagementLeadership for Building Quality InstitutionsStrategic Planning for Total Quality ManagementImplementing Total Quality ManagementAppendicesReferencesIndex
- ISBN: 978-0-7619-3367-0
- Editorial: SAGE Publications Pvt. Ltd
- Encuadernacion: Cartoné
- Páginas: 225
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