The art and science of communication: tools for effective communication in the workplace

INDICE: Foreword. Introduction. Chapter One. Intrapersonal Communication. Self-Sabotage or Self-fulfillment? Discipline of the Mind. Dive into Your Life!Where Did That Thought Come From? Creating our Self (work) image. Growing up Different. Writing a New Script. Taking Ownership. Jill's Day. Waking Up to YOUR Day! Conquering the first step. First things First! Chapter Two. Nonverbal Communication. Jill's Day. Your Professional Appearance. Your Professional Voice. Actions Do Speak Louder than Words! It's All About Time! Keep Your Distance! Sometimes When We Touch. Do You Smell Something? Chapter Three. Interpersonal Communication. Five Keys to Positive, Healthy Work Relationships. Interpersonal Conflict. Supportive versus Defensive Communication. Chapter Four. Small Group and Organizational Communication. To Group or not to Group...that is thequestion. Jill's Day. I versus We: The Cultural Paradox. Co-opetition Model of Advancement. Making Room for the Group Reality. Leadership Communication. Constructive Conflict. The Communication Climate. Small Group Membership and Facilitation. Chapter Five. Public Communication. The Common Denominator. Moving Beyond the Fear! Ridding Yourself of Communication Apprehension. Confidence and Composure. Your Language. Don't Make Excuses. Your Public Presentational Style. You and Your Audience. The Art of Impromptu/Conversational Speaking. Chapter Six. Mass Communication. Influencing the Masses. Persuasion is about Perspective. Are You a Walking Billboard? Television Habits. Persuasion and the World of Work. Jill's Day. Using Persuasion as a Tool of Influence. As Simple as One, Two, Three. Persuasive Messages and You. Chapter Seven. Intercultural Communication. We CAN all get along! What Makes Us Unique. We are ALL Prejudiced! Understanding Perception. Who Are We? Nonverbal Communication is Cultural! Global Community. Who Are We? Other in the Workplace. Jill's Day. What's the Solution to Inclusive Workplace Diversity? Epilogue. Index.

• ISBN: 978-0-470-24759-4
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 224
• Fecha Publicación: 14/05/2008
• Nº Volúmenes: 1
• Idioma: Inglés