The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, this manual simplifies essential tasks with step-by-step instructions! INDICE: Part I: Veterinary Practice as a Business1. Veterinary Healthcare Team Members2. Reception Team3. Team Management4. Veterinary Ethics and Legal Issues5. Human Resources6. Stress and Burnout7. Practice Design8. Technology in the Office9. Outside Diagnostic Laboratory Services11. MarketingPart II: Communication Management11. Client Communications12. Interacting with a Grieving ClientPart III: Veterinary Practice Systems13. Appointment and Appointment Management Systems14. Medical Records and Medical Record Management15. Inventory and Inventory Management16. Controlled Substances17. Logs18. Accounts Receivable19. Pet Health Insurance20. Preparing and Maintaining a Budget21. Occupational Hazards and Safety Issues22. SecurityPart IV: Clinical Assisting in the Veterinary Practice23. Clinical Assisting 24. Calculations and Conversions25. Professional Development
- ISBN: 978-1-4377-0446-4
- Editorial: Saunders
- Encuadernacion: Rústica
- Páginas: 488
- Fecha Publicación: 29/06/2010
- Nº Volúmenes: 1
- Idioma: Inglés