Bridging the socio-technical gap in decision support systems: challenges for the next decade

The socio-technical gap is the great divide between social activities such ascoordination, which researchers and practitioners aim to support, and those that are actually supported by technology. As the social interaction takes place through technology, it is changed and mediated by the technology. This gap between the two dimensions is being challenged by new and innovative approachessuch as cognitive ergonomics and Web 2.0/3.0. Research in Decision Making (DM) theory and Decision Support Systems (DSS) shows that this gap is due in partto technical limitations and in part to the complexity of the contexts where decision support must be provided. Thus, DSS researchers face important questions concerned with the encapsulation of complex social aspects of managerial decision making, as well as with the representation of key human cognitive mechanisms, such as intuition and insight, within computational systems

• ISBN: 978-1-60750-576-1
• Editorial: Ios Press
• Encuadernacion: Cartoné
• Páginas: 616
• Fecha Publicación: 01/07/2010
• Nº Volúmenes: 1
• Idioma: Inglés