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23,30€(IVA inc.)
Give Them What They Want: How the Best Service Leaders Design, Measure, and Deliver Great Customer Experiences
- Price, Bill
- 978-1-118-95477-5
- 2015-01-12
24,80€(IVA inc.)
The best service is no service: how to liberate your customers from customer service, keep them happy, and control costs
- Price, Bill
- 978-0-470-18908-5
- 2008-04-01