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18,27€(IVA inc.)
The Nordstrom way to customer service excellence: the handbook for becoming the "Nordstrom" of your industry
- Spector, Robert
- 978-1-118-07667-5
- 2012-04-11
5,21€(IVA inc.)
The pocket guide to the baldrige award criteria
- Brown, Mark Graham
- 978-1-4200-8015-5
- 2008-12-01
129,23€(IVA inc.)
The practitioner's guide to statistics and Lean Six Sigma for process improvements
- Harry, Mikel
- 978-0-470-11494-0
- 2010-01-28
22,19€(IVA inc.)
The relationship revolution: closing the customer promise gap
- Hochman, Larry
- 978-0-470-68793-2
- 2010-02-05
35,25€(IVA inc.)
The seven myths of customer management: how to be customer-driven without being customer-led
- Abram, John
- 978-0-470-03028-8
- 2012-04-06
54,84€(IVA inc.)
The ultimate improvement cycle: maximizing profits through the integration of lean, six sigma; and the theory of constraints
- Sproull, Bob
- 978-1-4200-9034-5
- 2009-03-10
22,19€(IVA inc.)
The ultimate online customer service guide: how to connect with your customers to sell more!
- Collier, Marsha
- 978-0-470-63770-8
- 2010-12-15
30,50€(IVA inc.)
UNE 66181:2008 Gestión de la calidad. Calidad de la formación virtual
- Sin autor
- 2008-01-01