Results through relationships: building trust, performance, and profit through people

INDICE: Introduction. We Never Took A Course Called Relationships 101. Here's How To Do It: Breakthrough Relationship Basics. A Student Of How People Behave And Why They Don't Change. Chapter 1. Be A Partner, Not An Order Taker. Taking Second Citizen Status For Granted. The Partnership Ideal. Starting Off OnThe Right Foot. Questions To Ask When Forming Partnering Relationships. Statements To Make When Forming Partnering Relationships. Kindfidence. Transitioning Relationships. Phase IPreparation. Phase IiDelivery. Phase IiiFollow-Up. Reality Check: Is The Resistance Coming From The Other PersonOr You? The Rewards Outweigh The Risks. The Benefits Of Achieving Partnership Status. Impact: WhatPartnership Means To You. Chapter 2. Reveal Your Flaws Without Fear. A MissedOpportunity Turned Into A Made One. It Takes Strength To Admit Vulnerability.A Potent Mixture. Tips And Techniques: How To Reveal Your Flaws Without Fear.Bridging The Distance. Chapter 3. Offer Honest And Direct Feedback. The Argument For Feedback. Tips And Techniques For Leveling With A Person Of Influence.Troubleshooting: When The Feedback Session Doesn't Go As You Planned. Benefits: How Feedback Impacts Relationships. Chapter 4. Relishing Productive Confrontations. Disagree Without Being Disagreeable. Unproductive Conflict. Productive Confrontation. But What If Productive Confrontation Steps. Do You Want Witnesses? Getting Results From Dealing Directly With Difficult Issues. Chapter 5. Learn To Express Gratitude Without Attitude. A Simple Thanks Will Do, And A Written Thanks May Do Better. Do's And Don'ts. Modes Of Expression. The Suck-Up Obstacle. What Should I Express Appreciation About? Infusing Relationships With Trust, Loyalty And Goodwill Chapter 6. Develop An Acute Sense Of Listening. The Four Sins Of Poor Listening. Practicing Silence And Other Listening Behaviors That Work! Listen With The Selfless Attitude Of A Saint. Are You Listening: A Self-Audit. The Foxhole Principle: Why You Can Depend On The Best Listeners. Chapter 7. Get To Know The Complete Person. It's Not Enough To Know The Names Of Your Boss' Kids And His Golf Handicap. The Complete Person Questionnairre. Getting Started: The Trick Of Asking A Boundary-Crossing Question. Are You Ready For Complete Relationships? It's Quality, Not Quantity. Chapter 8. Getting Others And Yourself To Tell You The Truth. Five Types Of Self-Deception. How To Start Telling Yourself The Truth. Chapter 9. Give More Than Is Expected. Giving Is An Attitude As Well As An Action. Why We Fail To Give At The Office.Making Contributions That Count. How Do You Know What To Contribute? A Range Of Contribution Words And Deeds. Give From The Heart As Well As The Head. Chapter 10. Inspiration And Facilitation: Moving Into Your Relationship PartneringFuture. Remind Yourself Regularly Why You Partner. A Relationship-Driven World. Troubleshooting: How To Keep Partnering Relationships In Good Shape. Don't Place Limits On Your Business Relationships. Reciprocity: The Importance Of Scratching Both Backs. There's Only So Much One Man (Or Woman) Can DoAnd No Limit To What Two Can Accomplish.

• ISBN: 978-0-470-23826-4
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 224
• Fecha Publicación: 24/09/2008
• Nº Volúmenes: 1
• Idioma: Inglés