CEOs and CFOs want their IT departments to change their focus from being a service center to a true business partner. This book provides the CIO with the necessary tools to make this happen. The author provides a playbook to show CIOs how they can become true partners--participating at the highest strategic levels. INDICE: Preface. Acknowledgements. Chapter 1. In Search of Overhead Heroes. The Problem. The IT Solution. What The For-Profits Can Teach It. Some Additional Thoughts. Chapter 2. It Governance. The Problem. The IT Solution. What The For-Profits Can Teach It. Some Additional Thoughts. References. Chapter 3. It Strategy And Planning. The Problem. The IT Solution. What The For-Profits Can Teach It. Some Additional Thoughts. References. Chapter 4. Portfolio Management. The Problem. The IT Solution. What The For-Profits Can Teach It. Some Additional Thoughts. References. Chapter 5. Customer Management. The Problem. TheIT Solution. What The For-Profits Can Teach It. Some Additional Thoughts. References. Chapter 6. Market Intelligence. The Problem. The IT Solution. What The For-Profits Can Teach It. Some Additional Thoughts. References. Chapter 7. Service Offering Management. The Problem. The IT Solution. What The For-ProfitsCan Teach It. Some Additional Thoughts. References. Chapter 8. Performance Management. The Problem. The IT Solution. What The For-Profits Can Teach It. Some Additional Thoughts. References. Chapter 9. Organizational Competencies. TheProblem. The IT Solution. What The For-Profits Can Teach It. Some Additional Thoughts. References. Chapter 10. In Search Of Customer Service. Do What I Say, Not What I Do. A New Look At Service. Service Economy Versus Service Mentality. Do You Want Courtesy With That? References. Chapter 11. Local Heroes. Achieving Market Driven Management. First Steps First. A Final Thought. References. Index.
- ISBN: 978-0-470-27812-3
- Editorial: John Wiley & Sons
- Encuadernacion: Cartoné
- Páginas: 272
- Fecha Publicación: 09/07/2008
- Nº Volúmenes: 1
- Idioma: Inglés