Fundamentals of performance improvement: a guide to improving people, process, and performance

Fundamentals of Performance Technology is a practical how-to guide designed to help practitioners and students understand the science of performance technology and successfully implement organizational change. Using the Human Performance Technology (HTP) model, the authors explain step-by-step how to spot performance indicators, analyze problems, identify their underlying causes, and create workable solutions, and perspective on change management. The completely updated and revised third edition will also feature expanded sections on intervention design and development, tips for sustaining change over time, and all new case studies contributed by top practitioners and academics in the field. INDICE: AcknowledgementsList of FiguresList of TablesList of ExhibitsList of Case StudiesList of Performance Support ToolsForeword The Practice of Performance Improvement (Judith A. Hale)Foreword Fundamentals of Performance Technology (Dale Brethower)Foreword Performance Improvement Interventions (William W. Lee)IntroductionSection One: Performance Improvement and the Performance Improvement/HPT ModelChapter 1. Overview of Performance ImprovementChapter 2. Performance Improvement/HPT Model€”An OverviewChapter 3. Change ManagementCase Study 1.1. Boutique Marketing CompanyCase Study 1.2. Strategic Performance Management in Georgia EducationCase Study 1.3. Reducing Municipal Strife Through EngagementCase Study 1.4. Amway Corporation€”Driving Consistent, Strategic Performance of Distributors GloballyCase Study 1.5. Using HPT to Select Projects That Yield ResultsSection Two: Performance AnalysisChapter 4. Overview of Performance AnalysisChapter 5. Organizational AnalysisChapter 6. Environmental AnalysisChapter 7. Gap AnalysisChapter 8. Cause AnalysisCase Study 2.1. The Blake Company/Mutschler KitchensCase Study 2.2. Physician Performance Report Accuracyand TimelinessSection Three. Intervention Selection, Design, and DevelopmentChapter 9. Intervention SelectionChapter 10. Learning InterventionsChapter 11. Performance Support InterventionsChapter 12- Job Analysis/Work Design InterventionsChapter 13. Personal Development InterventionsChapter 14- HRD DevelopmentInterventionsChapter 15. Organizational Communication InterventionsChapter 16. Organizational Design and Development InterventionsChapter 17. Financial Systems InterventionsChapter 18. Intervention DesignChapter 19. Making the Business CaseChapter 20. Intervention DevelopmentCase Study 3.1. No Room for ErrorCase Study 3.2. Acquisition of Westford Bank by Spring Harbor BankExhibit 3.1. Information Technology Company Aligns Workforce to Business Strategy and DirectionSection Four. Intervention Implementation and MaintenanceChapter 21. Intervention Implementation and MaintenanceChapter 22. Techniques for Implementation and MaintenanceCase Study 4.1. Church Pension Fund: The GREAT ModelCase Study 4.2. St. Luke Lutheran Church and SchoolSection Five. Intervention EvaluationChapter 23. Overview of EvaluationChapter 24-Planning and Conducting EvaluationCase Study 5.1. ABC Automotive Company€”Dealership Sales and Marketing AcademyCase Study 5.2. Community Healthcare Association of the DakotasAppendicesAppendix A. ISPI Performance Technology StandardsAppendix B. Certified School Improvement Specialist StandardsAppendix C. ISPI€™s Code of EthicsGlossaryAbout the AuthorsName IndexSubject Index

• ISBN: 978-1-118-02524-6
• Editorial: John Wiley & Sons
• Encuadernacion: Rústica
• Páginas: 704
• Fecha Publicación: 16/05/2012
• Nº Volúmenes: 1
• Idioma: Inglés