Managing risk in communication encounters: strategies for the workplace
Waldron, Vincent R.
Kassing, Jeffrey W.
Focusing on risky interactions, the book centres on those interactions that threaten identities and relationships and sometimes careers such as: practisingdissent; repairing broken relationships; managing privacy; responding to harassment; offering criticism and communicating emotion. In doing so the text helps students understand types of work situations that are both ethically challenging and personally risky while presenting a theoretical model to help them: integrate existing research, analyze situations, and generate new questions. INDICE: Introduction: A Theoretical Model for Managing Workplace Risk / Delivering and Seeking Feedback / Managing Emotion / Resisting Bullying and Harassment / Negotiating Workplace Relationships / Monitoring Organization Romance/ Dealing with Difference / Expressing Dissent / Proposing New Ideas / Responding to Difficult Team Members / Conclusion: Risk and Next Generation Challenges
- ISBN: 978-1-4129-6667-2
- Editorial: Sage Publications
- Encuadernacion: Rústica
- Páginas: 264
- Fecha Publicación: 01/05/2010
- Nº Volúmenes: 1
- Idioma: Inglés