In part one of the book, readers receive specific examples of how to measure safety, ethics, union vulnerability, work life balance, diversity, the driversof employee retention and employee engagement, as well as examples of survey content needed to best predict business success. With each type of survey content, also provided will be the most recent normative results, helpful for placing results from any organization into the proper interpretative context. A reader of this book could literally design their own survey, and have confidencethe survey would effectively measure their strategic purpose. In part two, readers are provided with specific guidance on the other key component of ensuring employee survey program success: survey feedback and action planning processes. Wiley outlines a time-tested seven-step model of survey feedback and action planning, explaining each step of the model and through real-life client examples, identifying the most common pitfalls of the overall process. Readers will thus know how to navigate around these potential problems and will receiveadvice on how to set goals for improvement from one survey measurement to thenext. This will include a review of specific goal-setting techniques. Finally, the characteristics of leadership teams whose organizations achieve sustained improvement over multiple iterations of survey measurement are identified and discussed. Table of Contents: Chapter 1: Introduction Chapter 2: Employee Surveys as Warning Indicators Chapter 3: Employee Surveys as Program Evaluation Measures Chapter 4: Employee Surveys to Measure Employer of Choice Chapter 5: Employee Surveys as Leading Indicators Chapter 6: Merging Employer of Choice and Leading Indicator Survey Purposes Chapter 7: An Overview of Survey Feedbackand Action Planning Chapter 8: Setting Goals for Improvements in Survey Results Chapter 9: Sustaining Change Chapter 10: Final Thoughts
- ISBN: 978-0-470-88970-1
- Editorial: John Wiley & Sons
- Encuadernacion: Cartoné
- Páginas: 144
- Fecha Publicación: 29/09/2010
- Nº Volúmenes: 1
- Idioma: Inglés