The new it outsourcing landscape: from innovation to cloud services

The business and IT services market exceeded $us450 billion revenues in 2011 and will grow between 5-12% per annum over the next five years. This book provides a detailed review of how managers and suppliers are changing their practices, and the challenges they face. Written by the world's leading academics inthe field, it gives detailed insight into new practices in innovation, offshoring, onshoring, capabilities required, project management and the promise andchallenges of moving to cloud services. The authors also review the theory base for outsourcing and introduce a new and distinctive theory to guide practice. This is a vital text for researchers, client organizations, suppliers and analysts needing to understand the latest developments in the outsourcing landscape, and the management practices that will support effective use of the external services market. INDICE: List of Tables.List of Figures.Acknowledgements.Notes on Contributors.Introduction - The Emerging IT Outsourcing Landscape; .L.Willcocks.& .M.Lacity .PART I: THE OUTSOURCING LANDSCAPE.Mapping the IT Outsourcing Landscape: Review and Future Directions; .M.Lacity., .S.Khan., .A.Yan .&.L.Willcocks. .Theory In Outsourcing: The New Challenge; .M.Lacity., .S.Khan .&.L.Willcocks.PART II: SIX THEMES AND NEW DIRECTIONS.Innovation - Step Change in Outsourcing: Towards Collaborative Innovation; .E.Whitley.& .L.Willcocks.Projects - ManagingEscalation in IT Outsourcing; .D.Kovasznai. & .L.Willcocks.Offshoring - CrossCultural Strategies; .P.Abbott., .Y.Q.Zheng., .R.Dhu.& .L.Willcocks.Onshoring- What About Rural Outsourcing? .M.Lacity., .J.Rottman.& .S.Khan.Capabilities- The Neglected Role of Middle Management in Outsourcing and Offshoring; .L.Willcocks. & .C.Griffiths.Cloud On The Landscape - Promises and Challenges; .W.Venters., .E.Whitley., .L.Willcocks.& .J.Hindle .Index. .

• ISBN: 978-0-230-35881-2
• Editorial: Palgrave Macmillan
• Encuadernacion: Cartoné
• Páginas: 288
• Fecha Publicación: 04/05/2012
• Nº Volúmenes: 1
• Idioma: Desconocido