Make difficult people disappear: how to deal with stressful behavior and eliminate conflict

Save your organization by building the skills to deal with difficult people We all have to work with people we can't stand to be around. Our challenge is to find creative ways to handle these difficult people. In the fable Make Difficult People Disappear, the skills and strategic plan needed to change your mindset are told through a clear, concise story. By first understanding the four main personality types in the workplace, Commander, Organizer, Relater, and Entertainer, readers can then devise effective strategies for diffusing unproductive and damaging behavior.This book serves to change the mindset and behaviorof people who deal with difficulty on a regular basis.Wofford describes how through understanding our behavior differences and natural reactions to stress,that utilizing a plan based on these differences the difficulty simply seems to disappearAdvises everyone from frustrated executives to entrepreneurs tiredof dealing with difficult people who suck the life out of their organizationsComplete with a step-by-step action plan, Make Difficult People Disappear serves to replenish your confidence and build skills in leading those who until now you didn't know how to manage and felt there was no choice but to continue to deal with or ignore. INDICE: Acknowledgments ivIntroduction viiAuthor’s Note on Sources xi1 BRIBES. in the Form of Sprinkles? 12 SHIFTS. in Your Expectations 193 LABELS. That Actually Make Sense 434 MAPS. Showing Where Others Can Go before Being Told 655 PRAISE. without Pom-Poms Unless That’s What They Need 896 CLUES. That You Can Finally Hear 1137 HOPE. in What Others Intend Despite What They Do 1358 WHEELS. of Motion Not Attached to a Bus 1479 HABITS. That Help You Be You and Let Them Be Them 169Conclusion 187Appendix: CORE Snapshot™ 193About the Author 195

• ISBN: 978-1-118-27380-7
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 208
• Fecha Publicación: 27/04/2012
• Nº Volúmenes: 1
• Idioma: Inglés