We know today, in great detail, many of the enabling conditions that allowed for the explosion of IT, voice and back office services offshoring to India, and subsequently to other geographies. However, an interesting and relatively unobserved phenomenon is the shift, at least among the leading companies in these sectors, towards greater 'value added' and innovative work. Innovation in and by companies in the services offshoring industries can take the form of. a)involvement in New Product Development activities of their clients- such as in chip design, drug development, or even customer analytics, and. b) innovations in the processes used to deliver their services to clients in support functions such as customer contact, back-office, IT infrastructure maintenance, andsoftware development.The case studies in this volume examine whether the movetowards greater levels of innovation is the future for the services offshoring industry in India. INDICE: List of Tables. List of Figures.Preface Phanish Puranam.Acknowledgements.Notes on Contributors.Symphony Services - Playing a Different Tune; K.Balakrishnan.Globalization of Research and Development Centre: How GE does it in India; B.Chaklader.Quatrro BPO Solutions: Developing Outsourcing Solutions Innovatively; R.Gera.The Offshoring Industry in India: Moving up the Value Chain?; D.R.John.Dr Reddy's Custom Pharmaceutical Services: A Tailor-made Breakthrough Strategy in Pharma Offshoring?; A.Rajayya.Legal Process Outsourcing Opportunity and Cobra Legal Solutions; S.Ramachandran.eInfochips: Product, Deliveryand Service Differentiation; V.K.Sapovadia.Bibliography.Index.
- ISBN: 978-0-230-30067-5
- Editorial: Palgrave Macmillan
- Encuadernacion: Cartoné
- Páginas: 144
- Fecha Publicación: 28/09/2012
- Nº Volúmenes: 1
- Idioma: Desconocido