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13,05€(IVA inc.)
Chocolates on the pillow aren't enough: reinventing the customer experience
- Tisch, Jonathan M.
- 978-0-470-40463-8
- 2009-03-20
31,34€(IVA inc.)
The charismatic organization: eight ways to grow a nonprofit that builds buzz, delights donors, and energizes employees
- Sagawa, Shirley
- 978-0-470-19546-8
- 2008-11-26