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22,19€(IVA inc.)
Unleashing excellence: the complete guide to ultimate customer service
- Snow, Dennis
- 978-0-470-50380-5
- 2009-11-27
48,31€(IVA inc.)
Essentials of quality with cases and experientialexercises
- Sower, V.E.
- 978-0-470-50959-3
- 2010-04-01
18,27€(IVA inc.)
The Nordstrom way to customer service excellence: the handbook for becoming the "Nordstrom" of your industry
- Spector, Robert
- 978-1-118-07667-5
- 2012-04-11
54,84€(IVA inc.)
The ultimate improvement cycle: maximizing profits through the integration of lean, six sigma; and the theory of constraints
- Sproull, Bob
- 978-1-4200-9034-5
- 2009-03-10
78,98€(IVA inc.)
Essentials for the improvement of healthcare using Lean & Six Sigma
- Stamatis, D.H.
- 978-1-4398-4601-8
- 2010-12-07
65,81€(IVA inc.)
10 essentials for high performance quality in the21st century
- Stamatis, Diomidis H.
- 978-1-4398-7600-8
- 2011-11-01
55,12€(IVA inc.)
The benchmarking book: best practice for quality managers and practitioners
- Stapenhurst, Tim
- 978-0-7506-8905-2
- 2009-02-02
51,95€(IVA inc.)
Design for Six Sigma + leantoolset: implementing innovations successfully
- Staudter, C.
- 978-3-540-89513-8
- 2008-12-01